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603-494-3691

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Frequently Asked Questions

What is Suite?

Suite is file storage for the next generation of remote collaboration, designed to streamline creative workflows by providing one central, cloud-based location to store and access media. Suite enables real-time connectivity to your files wherever there is WiFi, ensuring your assets, including the most recent versions of saved media, are accessible from anywhere.

How do I start using Suite?

To get started on Suite, simply sign up for a 14-day free trial. Next, download Suite onto your computer, setup up your account, and drag and drop your media into Suite. It’s as simple as that.

How can Suite help my studio?

Suite revolutionizes file storage and sharing for media teams by enabling real-time connectivity between creatives and their files, no matter their location. With Suite, simply upload your media to the cloud once and it becomes available to everyone on your team, instantly.

Can Suite Storage handle high-capacity files?

Yes, Suite is designed to make even the heaviest creative workloads more efficient. This means that no matter the size or scale of your team’s assets—BRAW, RED, whatever—Suite can handle the job. Want to test it out for yourself? Sign up for a free trial today.

Can Suite adapt to my studio’s needs?

Yes, Suite is flexible to match the storage requirements of your current workload. Unlike traditional hard drives and servers, there’s infinite storage space on the cloud. Suite starts at just $75/month per Terabyte, and our pricing is adjustable based on your needs. Better yet, it comes inherent with top-tier security to ensure the safekeeping of your precious data.

How does Suite integrate with other tools my studio current uses?

Suite is compatible with all current Mac and Windows operating systems, and also every major software, application, and tool available to the creative community, including Adobe Premiere Pro and DaVinci Resolve. No matter how you create, your files are compatible with Suite.

Do I need an IT expert on my staff to use Suite?

No. At Suite, we handle all of the complicated intricacies of cloud workflows, so your team can get back to what they do best—creating art. Suite is designed to be intuitive and integrate seamlessly into your existing workflow, and our support team is available to handle the rest.

Can multiple users access and collaborate on the same files in Suite?

Absolutely. Collaboration is one of the key features of Suite and our cloud storage enables teams of any size to easily store and share media between key players.

How does Suite Storage handle data backup and recovery?

Suite is the pinnacle solution for safeguarding the most sensitive creative assets. Built on the largest cloud infrastructure in the world, Suite is inherently secure—just check out these numbers to prove it. If/when user mistakes do happen, Time Machine allows teams to retrieve files with the click of a button.

What support is offered with Suite Storage?

For 24/7 support, check out our comprehensive online Knowledge Base. Need extra assistance? Suite’s dedicated Customer Service team is always available to help.